FAQs
Here are the answers to frequently asked questions in the following categories:
Reporting & Non-Emergency Services
Who do I report poor air quality to?
How do I report a leaking fire hydrant?
How do I report overgrown vegetation located at a residence?
City of Livermore: Register your concern via Service Request Form monitored by Neighborhood Preservation.
City of Pleasanton: Report Your Concern monitored by Pleasanton’s Code Enforcement Unit.
How do I request an incident report?
Fire Department Services & Assistance
Does LPFD install car seats?
No, the California Highway Patrol provides Car Safety Seat check/installation by appointment only. Schedule an appointment by calling 925-828-4266. For more information contact our local CHP Office.
How do I request a Lift Assist?
Individuals needing non-emergency/life-threatening assistance, call our non-emergency dispatch center at (925) 447-4257. For emergencies, call 9-1-1.
Where can I dispose of needles and syringes?
Needles and syringes are required to be placed in an FDA-Approved Sharps Container and can be dropped off at Kaiser Pharmacies, CVS Pharmacies, and an Alameda Household Hazardous Waste facility.
Will LPFD dispose of my pills/medications?
Safety & Education
Will LPFD give a safety talk at my school?
How do I schedule a Station Tour?
To schedule a station tour, please complete the Public Education Request Form. Tours must be scheduled at least two (2) weeks in advance with a maximum of 25 persons in the group.
Does LPFD provide CPR/First Aid Training?
No, CPR or First Aid Training is offered by many organizations. Here is a list of known local organizations providing this service:
- American Heart Association, Safety Training Seminars Pleasanton, Ca,
- American Red Cross, Dublin Ca.
Disposal & Hazardous Materials
How do I dispose of my Fire Extinguisher?
Residents of Alameda County may schedule a drop-off at a Household Hazardous Waste Facility
Where can I get my Fire Extinguisher recharged?
Contact a local Fire Extinguisher Service Company by performing an internet search. The company is required to be certified by the California State Fire Marshal’s Office. Rechargeable fire extinguishers can be recharged by a certified fire equipment dealer.
How/Where to dispose of batteries?
- Livermore Alameda County Household Hazardous Waste Collection Facility is located at 5584 La Ribera St, Livermore, CA. This is a free drop-off site for household hazardous waste, including batteries. It’s open Thursday, Friday, and Saturday, with limited hours.
- Pleasanton Garbage Service, Inc is located at 3110 Busch Rd, Pleasanton, CA. This facility offers free battery drop-off for residents. It is open every day except Sunday and Monday.
How/Where to dispose of propane tanks?
Where do I dispose of fireworks?
Explosives, which includes fireworks, require approval prior to drop off at Alameda County Household Hazardous Waste facilities. Contact ACHHW at 800-606-6606 to obtain approval. Visit Disposal of Fireworks to learn more on days and time LPFD is available.
Where can I dispose of used oil/recycle oil?
Used oil and filter recycling drop-off locations can be found through the CalRecycle search tool. We offer used oil recycle kits for Livermore and Pleasanton residents. To obtain a kit or a specific item, contact our office at 925-454-2361 to schedule a date and time to pick up.
Permits, Plans & Fire Codes
Where can I submit Fire Permits for review?
Special Event Permits are processed by the City of Livermore and the City of Pleasanton based on the location of the event.
Events in:
- Pleasanton can start with the Planning Division and must also complete a Pleasanton PD Special Event Package.
- Livermore requires a Special Event Application prior to all events.
Construction Project Fire Permits:
- Pleasanton requires use of their ACA Portal. Go to Plan Check Submittal (Pleasanton) and scroll down to permit type for further details.
- Livermore now has live online permitting for all permits using their ACA Portal. For Fire Alarm, Fire Protection and Master Plan submittals, permit records need to be created by Permit Center staff. Please email your application to: [email protected] and staff will notify you when the record is ready to upload the documents in online permitting.
Construction Project Fire Permits (Livermore & Pleasanton Specifics)
Community Programs & Involvement
How do I sign up for CERT?
The Livermore-Pleasanton Fire Department Community Emergency Response Team (CERT) program offers training and support for community volunteers wishing to be effective during emergency response in the event of a disaster. Complete the Interest Card for upcoming class notification.
How can I learn about the Explorer & Reserves Programs?
The Livermore-Pleasanton Fire Department offers both a Fire Explorer Program and a Reserve Firefighter Program. These programs provide hands-on training and mentorship opportunities for individuals interested in gaining experience and pursuing a career in the fire service.
General Information
Will LPFD retire my American Flag?
Does LPFD help citizens with their battery operated smoke detectors?
Due to increased emergency calls, we no longer offer this service. The American Red Cross provides this service through their Sound the Alarm Program. As a reminder, homes equipped with smoke alarms hardwired to their home’s permanent power supply (PG&E) are required to maintain the same level of protection.
Read Smoke and Carbon Monoxide FAQ’s for more information on maintenance and replacement.
Where can I find Waterflow Information?
- City of Pleasanton: Reach out to Pleasanton Water for assistance with waterflow questions or call 925-931-5500.
- City of Livermore: Water Resources 925-960-8100
How do I file a claim?
To file a claim, please fill out the following form and submit it: Claim Presented to the Livermore-Pleasanton JPA.
What to do if my Fire Alarm or Carbon Monoxide Detector is going off?
Call non-emergency dispatch (925) 447-4257.
What are the Fire Code Requirements for large daycares and care facilities?
Are fireworks permitted in Livermore and Pleasanton?
Where to report illegal dumping?
- To report illegal dumping in the City of Pleasanton, complete Report a Concern or contact Code Enforcement at (925) 931-5620.
- To report illegal dumping in the City of Livermore, Complete a Service Request or call Neighborhood Preservation Division at (925) 960-4444.
How can I provide fire department access to my business in the event there is an emergency?
Businesses can install a Knox Box at the entrance of their business. By intalling the key safe, businesses authorize fire department personnel access in the event of an emergency.
How can I provide fire department access to my home or living unit if I fall and cannot open the door?
Homeowners can now obtain a Residential Knox Box allowing Livermore-Pleasanton Fire Department personnel. Whether living in a home or an apartment, these boxes give access to your specific living space during an emergency response.