Common Questions

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How do I obtain a copy of an Incident Report after a fire?
An Incident Report is completed after each incident that the LPFD responds to in the cities of Livermore and Pleasanton. A copy of these reports are available for a small fee. They can be obtained by contacting our headquarters at (925) 454-2361. Please have the date, approximate time, and address for the incident.  Please note incident report requests can take up to 10 business days to process.  

How do I request files to review?
Please fax your request with all addresses included to 925-454-2367. We will contact you to schedule an appointment to review the files within 3 to 5 business days.

I need to obtain a knox box for my business or residence.
You may visit the website at www.knoxbox.com or you may contact 925-454-2361 to have a form faxed to you.

I need to obtain waterflow information for a specific location in Livermore or Pleasanton.

Livermore:  Please contact Water Resources at 925-960-8100.

Pleasanton:  Please contact Operations Services Department at 925-931-5500 or email osd@cityofpleasantonca.gov.

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